FREQUENTLY ASKED QUESTIONS

Delivery

1. What are your online delivery charges?

A flat rate delivery of S$12 will be charged for your online order. There will be FREE delivery for orders S$250 and above.

2. What is the schedule delivery like for my order?

We aim to deliver your order within two (2) to five (5) working days from the date of your order, subject to stock availability. Delivery lead times may be extended during peak periods and notified via email.

If your order is a pre-order, we will advise you on your delivery date upon confirmation.

3. Can I choose a specific time for my delivery?

No, we do not allow customers to choose their specific time for delivery.

4. Do you deliver on Saturdays, Sundays or Public Holidays?

No, we do not. Our warehouse is closed on Saturdays, Sundays and Public Holidays. 

5. Do you ship internationally?

No, we do not.

 

Returns & Refunds

1. What is your returns policy?

You can return the goods up to seven (7) business days starting from the day the goods are received by you.
However, the goods must be:
    • in new condition.
    • returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.

2. What is the schedule delivery like for my order?

You may return your online orders over-the-counter, at our KEH warehouse. We are located at 4 Kaki Bukit Place, Singapore 416182.

3. What happens if I've returned an order that is not eligible for returns?

We'll drop you an email once we've processed your parcel. For your parcel to be returned to you, there'll be a redelivery fee of S$12. 

 

 

Exchanges

1. How do I exchange my online order?

All goods for exchange must be exchanged within five (5) business days, subject to the following conditions:

    • in new condition.
    • returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.one exchange is allowed per purchase (the exchange product will not be eligible for further exchange or refund unless faulty).
    • We will generally not provide you with a refund or exchange simply because you changed your mind or the goods were not what you expected.

All good exchanged are subjected to availability.

 

Last Updated: 12 October 2020, 5:30PM

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